Service packages
Operate the AND&OR machines at their maximum efficiency over their lifetime.
We offer several accompanying and participation levels, collected in three service packages depending on your needs:
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SERVICES |
OUT OF CONTRACT |
CONTRACT FOMULAS |
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STANDARD |
SILVER |
GOLD |
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Service |
HOTLINE |
Telephone support during working hours |
Ticket |
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REMOTE |
Remote connection (Augmented reality tools) |
Ticket |
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Prevención |
PARTS |
Online shopping – Special Pricing |
not av. |
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AUDIT |
Diagnostic visit scheduled |
Standard rate |
x1 |
x1 |
x1 |
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MAINT |
Maintenance visit following DIAG visit, special pricing |
Standard rate |
Special rate |
Special rate |
Special rate |
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Curative |
STE |
Troubleshooting visit |
Standard rate |
Standard rate |
Standard rate |
Standard rate |
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Option |
PTP |
Premium troubleshooting programming |
not av. |
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LIBRARY |
Your web access (parts, docs, digital procedures…) |
not av. |
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24/7 |
HOTLINE & REMOTE, 7 days a week, 24/24 |
not av. |
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Personal pack services can be customized as per customer needs.
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Service |
Content |
Essential pack |
Advanced pack |
Expert pack |
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Start up |
Start up, training, 6 months basic support |
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Spare parts |
Online shop, pick&pay |
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Maintenance |
Monitoring, Maintenance (remote/in site), advanced remote assistance |
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Consulting |
Audit, upgrade |
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Inhouse |
Optional in all packages |
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“
It is our mission to become your technological partner, create dedicated customized solutions and work to improve your profitability
“
