Service packages
Operate the AND&OR machines at their maximum efficiency over their lifetime.
We offer several accompanying and participation levels, collected in three service packages depending on your needs:
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SERVICES |
OUT OF CONTRACT |
CONTRACT FOMULAS |
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STANDARD |
SILVER |
GOLD |
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Service |
HOTLINE |
Telephone support during working hours |
Ticket |
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REMOTE |
Remote connection (Augmented reality tools) |
Ticket |
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Prevención |
PARTS |
Online shopping – Special Pricing |
not av. |
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AUDIT |
Diagnostic visit scheduled |
Standard rate |
x1 |
x1 |
x1 |
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MAINT |
Maintenance visit following DIAG visit, special pricing |
Standard rate |
Special rate |
Special rate |
Special rate |
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Curative |
STE |
Troubleshooting visit |
Standard rate |
Standard rate |
Standard rate |
Standard rate |
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Option |
PTP |
Premium troubleshooting programming |
not av. |
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LIBRARY |
Your web access (parts, docs, digital procedures…) |
not av. |
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24/7 |
HOTLINE & REMOTE, 7 days a week, 24/24 |
not av. |
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Personal pack services can be customized as per customer needs.
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Service |
Content |
Essential pack |
Advanced pack |
Expert pack |
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Start up |
Start up, training, 6 months basic support |
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Spare parts |
Online shop, pick&pay |
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Maintenance |
Monitoring, Maintenance (remote/in site), advanced remote assistance |
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Consulting |
Audit, upgrade |
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Inhouse |
Optional in all packages |
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“
It is our mission to become your technological partner, create dedicated customized solutions and work to improve your profitability
“
Operative services: overview
AND&OR after-sales and customer service includes management personnel and qualified technicians to respond to any need a customer may have: installation of new equipment, inspection and upgrading of existing equipment, preventive maintenance, technical information and brochures, adjustments, repairs, remote monitoring of the equipment's performance (by remote), etc.Operative services: overview
Industry 4.0
From AND&OR we continue forward with our Industry 4.0 strategy, always adapting to our customer's needs and to our industries evolution. Our mission is to offer solutions and services for your factory to be efficient and connected.Industry 4.0
AND&OR PRODUCTS
Glass Industry
Do you need to guarantee the continuity of your production?
Order spare parts, the visit of a specialized technician or maintenance services.