Overview
AND&OR’s after-sales and customer service includes management personnel and qualified technicians to respond to any need a customer may have
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It is our mission to become your technological partner, create dedicated customized solutions and work to improve your profitability
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Operate the AND&OR machines at their maximum efficiency over their lifetime.
To that end, the Plan 95% offers several accompanying and participation levels:
RECOMMENDED SPARE PARTS
RECOMMENDED SPARE PARTS
Original recommended spare parts necessary for 2,000, 4,000 and 8,000 h.
ANNUAL MAINTENANCE
ANNUAL MAINTENANCE
Dedicated and specific preventive maintenance plans.
ONSITE TECHNICAL ASSISTANCE
ONSITE TECHNICAL ASSISTANCE
To attend customers at their facilities when so required: starting up new equipment or upgrading existing one.
ONLINE TECHNICAL ASSISTANCE
ONLINE TECHNICAL ASSISTANCE
Through remote connection with the customer service team at AND&OR facilities.
TRAINING SERVICES
TRAINING SERVICES
Training programs for your technicians and line workers, at AND&OR or at your facilities.
MACHINERY UP-GRADE
MACHINERY UP-GRADE
Up-Grades of your machinery with the newest versions.
MACHINE MONITORING
MACHINE MONITORING
Get a weekly report for your machines’ operational efficiency.
STUDY/IMPROVEMENT OF PROCESSES
STUDY/IMPROVEMENT OF PROCESSES
Studies and advice on how to improve your processes.
PARTIAL PRODUCTION MANAGEMENT/CONTROL
PARTIAL PRODUCTION MANAGEMENT/CONTROL
With AND&OR qualified personnel to operate your machines.
PROJECTS MANAGEMENT
PROJECTS MANAGEMENT
- Contact from the beginning with the assigned Project Manager.
- Follow-up, expansions, changes: risks reduction.
- Costs control.
- Deadline execution follow-up.
- Tracking during setup and start-up.